Terms & Conditions
Travel Club is a Corporate Traveller offering. Corporate Traveller is a division of Flight Centre (South Africa) (Pty) Ltd (Co Reg Number 1994/000253/07). Corporate Traveller is a travel agency, our job is to arrange travel on your request, the delivery of travel arrangements is through third party suppliers. Please familiarise yourself with the below, especially highlighted areas, by signing the below, you are indicating that you understand and agree with the following:-
1. When do I have to pay?
Prices of air and land travel can increase on a daily basis. Packages and seats can sell out. Corporate Traveller cannot guarantee a price quoted for any length of time. You can ask your Corporate Traveller consultant if it is possible to hold your booking for a certain period of time. A non-refundable deposit of R250 per traveller will be required, the booking can only be held for a certain period of time, ask your consultant for details. The price is only guaranteed when paid in full.
2. How do I pay?
- By cash : Please insist on a Corporate Traveller receipt
- By credit card and debit cards
- By cheque : Bank guaranteed cheques are accepted, but travel documents will only be released when the funds are reflected in Flight Centre’s bank account. Corporate Traveller cannot accept cheques as payment if the date of travel is less than 14 days away.
- By electronic transfer : Proof of the electronic transfer must be sent to your travel consultant by fax. Please ask your travel consultant for bank details and the fax number. Your travel documents cannot be released until the transfer reflects in the bank account.
The cost of your product or service could increase due to demand and supplier rulings and exchange rate increases in the time it takes for your transfer to clear. All increases will need to be paid by you.
3. What if I want to cancel my booking?
Please ask your travel agent if you are able to get a refund and fill in a refund form. Corporate Traveller will charge a fee for processing the cancellation of your booking. Refunds by airlines will take a minimum of 12 weeks. All bookings are through third party suppliers who will have their own cancellation penalties, depending on when you cancel, these cancellation fees can be as much as 100%.
4. What if I have to change my booking?
Whether you can change your booking will depend on the rules of your ticket or the rules of the third party supplier supplying your product. Please check with your travel agent about any penalties you might have to pay to change your booking, or whether you will be able to change your booking at all. The third party supplier can charge a fee for changing your booking (either for a name change or a date or time change), Corporate Traveller will charge an administration fee. All changes must be agreed to in writing and/or signed by yourself, all fees relating to the change will be payable by you.
5. Who are third party suppliers?
Your travel is booked through suppliers and tour operators of air transport, land accommodation, adventure tours, insurers, Visa suppliers, forex suppliers and car rental companies amongst others. Third party suppliers are the providers of your travel and have their own terms and conditions. Please ask your consultant for a copy of the third party terms and conditions.
6. What general requirements must I check before travelling:-
Passports for international travel: your passport needs to be valid for at least 6 months after you return from your travel or you won’t be allowed into a country. If you are a South African permanent resident travelling on a foreign passport, you must make sure you have the right documentation from home affairs to travel. Your travel documents have to be in the name appearing on your passport. Let your travel consultant know which passport you will be travelling on.
Identity documents: all travel documents must be in the name which appears on your identity documents.
Drivers Licence: always take your South African drivers licence along with your international drivers licence when renting vehicles overseas.
Visas: South Africans often need a Visa to travel internationally. Ask your travel consultant to check with Visa suppliers or Embassies if you need a Visa, check all border crossings, land and sea especially if you are on a cruise. You can elect to process your Visa yourself directly from the Embassy/ies or Corporate Traveller will assist you to secure your Visa through third party Visa suppliers. If Visa suppliers do not supply the correct advice, or do not supply the Visa in time for your travel, any claims must be directed towards the Visa company. If entry into any country is denied, this is a customs, internal security or home affairs issue and outside of Corporate Traveller and the Visa suppliers control. Corporate Traveller cannot be held liable for any claims resulting from a country refusing you entry. Corporate Traveller also cannot be held liable for incorrect advice given by Visa companies or Embassies. For a guideline on Visa requirements by the country you are visiting, see www.dfa.gov.za/consular/travel_advice.htm (Visa requirements)
Vaccinations: check with your travel doctor what health requirements and vaccinations are required by the country you are visiting or visit www.meditravel.co.za
Foreign currency: Corporate Traveller can assist you with foreign currency or travellers cheques. Ensure you have enough time to collect the currency before your departure. Foreign currency is provided by third party suppliers, whose performance is outside of the control of Flight Centre.
Itineraries: Check your departure times on itineraries, check to see that your travel documents tie up with the itinerary, know your travel plan.
Travel advice: for current issues which might affect you or other advice visit www.dfa.gov.za/consular/travel_advice.htm
7. Do I need travel insurance?
Travel insurance is strongly recommended for overseas travel and adventure safaris. The majority of airlines and tour operators have extremely high cancellation fees/ date change penalties and the free insurance offered by credit card companies is not a comprehensive medical and cancellation insurance. Travel insurance should be purchased when the final payment is made. Copies of travel insurance policies are available from Flight Centre. Ask your consultant for a copy. If you have any queries or need to lodge a claim, contact the insurer directly.
8. Who is responsible for providing my travel services?
Third party suppliers are responsible for providing your travel services. Suppliers and Corporate Traveller cannot be held responsible for any delay, additional expense or inconvenience, loss or injury caused directly or indirectly by the cancellation or postponement of travel because of factors outside of their control and which is not preventable by reasonable diligence on our part. These factors are acts of God, weather, mechanical failure, riots, strikes, political uprisings etc.
9. What if I need assistance during my travel or after South African trading hours?
If you do have a complaint or experience difficulties, you will need to bring this to the attention of the third party supplier immediately. If you do not receive adequate assistance, please advise your travel consultant or contact our 24/7 assistance hotline as soon as possible and Corporate Traveller will endeavour to assist you. Any travel booked is considered to be with your approval and consent to the conditions attached. Any claim that you have regards delivery or non-delivery of service must be directed towards the third party supplier.
10. What if I do not make my flight?
You will be marked as a no-show, and could lose the value of your flight. It is advisable for you to travel on a throughfare package, which could be more expensive but will ensure that if you miss your connecting flight due to a delay by your outgoing flight, the airline should put you on the next available flight, a charge might apply which must be paid to the airline. You can also ask Corporate Traveller to assist you, any costs of changes made will be for your account.
11. Important Information
Stolen luggage must be reported to the airline within 24 hours.
Corporate Traveller is not responsible for the death, personal injury, any damages or losses occurring through the provision or omission of a service or product from a third party supplier. Corporate Traveller cannot guarantee the safety standards or satisfactory performance of any supplier.
12. Governing Law
The laws of South Africa will apply to the agreement between yourself and Corporate Traveller.